Answer & Win AORUS GTX 1660Ti
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GIGABYTE AORUS WARRANTY

TERMS AND CONDITIONS

  • With your purchase and registration of GIGABYTE AORUS products (limited to products listed in GIGABYTE website: https://www.aorus.com / https://www.gigabyte.com/. Regional differences may apply), GIGA-BYTE Technology Co., Ltd. (“GIGABYTE”) will expressly warrant the GIGABYTE AORUS products (the “Product”) to be free from defects in workmanship and materials for defined period from the date of purchase (see product-specific warranty period information below), provided the Product has been offered, imported, and sold by GIGABYTE through its authorized resellers, retailers, and distributors (“Suppliers”).


    If the Product fails during normal and proper use within the warranty period, GIGABYTE will, at its discretion, repair or replace the defective parts within the Product, or the Product itself, with functionally equivalent components as originally supplied, or upgrade, during the warranty period defined for the model, using new or refurbished parts or units. Localized components (e.g., Korean keyboard, etc.) serviced outside the country of localization, will be serviced with components conforming to the country of service. For example, if your unit was purchased with a US keyboard, and you travel to China where your keyboard requires service, your US keyboard will be replaced with a Chinese keyboard.


    GIGABYTE reserves the right to use materials or products that are new or refurbished and equivalent to new in performance and reliability. Repair or replacement is subject to the original configuration. Ownership of materials used for repair is surrendered to the consumer, and ownership of the replaced materials is surrendered to GIGABYTE. Repaired or replaced items are warranted for the length of the balance of the original product warranty period or ninety (90) calendar days from the date of service completion.


    Please note that the warranty term and warranty periods will vary by specific Product and may differ from one region to another, please inquire with the original shops or our local offices. If you would like to verify the warranty term for the Product bought, please kindly contact our local offices. Our service contact information can be found on the web at https://www.gigabyte.com/Support/Warranty


    Product Warranty period Key Warranty Conditions
    Motherboards 3 years of limited local warranty. Regional differences may apply. Please contact the location where the original order was placed.
    Graphics Cards 3 years of limited local warranty. Regional differences may apply. Please contact the location where the original order was placed.
    Laptops/ Notebooks Notebook Unit warranty

    Please confirm the detail and scope of the warranty service with the dealer you purchased the laptop from.
    Find more warranty information.

    Find more warranty information.

    Battery The battery is covered 1-year warranty from the date of purchase. The software, carry bag and other accessories that may be bundled are not covered by this warranty.
    Notice: If you have charged or discharged the battery so many times, the battery may lose its’ maximum capacity, leading to shorter battery life. This is a normal phenomenon not covered by a 1-year warranty.
    Peripherals Keyboards 2 years Limited Local Warranty. Please return all components for warranty service.
    Mice 2 years Limited Local Warranty. Please return all components for warranty service.
    Headsets 2 years Limited Local Warranty. Please return all components for warranty service.
    Mouse Pads DOA request of the Product(s) needs to be within 7 days of purchase.
    Gaming Chairs Steel frame: 3 years
    Accessories: 1 year
    PC Components Memory GIGABYTE AORUS RGB Memory 3200MHz is covered by a lifetime warranty.**

    GIGABYTE AORUS RGB Infused Demo Module (GC-RGB Module) is DOA replacement only.
    DOA request of the Product(s) needs to be within 7 days of purchase.
    GIGABYTE supports a lifetime warranty** service for memory modules. The lifetime of the product means the product is officially manufactured and supplied on the market until the termination of production, maintenance, troubleshooting, or other support.
    **For more details, please refer to the information down below.
    PSU 10 years: GP-AP850GM, GP-AP750GM
    5 years: GP-XP1200M, GP-G750H, GP-B700H
    3years: GP-P650B, GP-PB500, GP-PW400
    3 or 5 or 10 years depending on the products
    PC Chassis AC300 series: 2 years
    XC700W: 1 year
    CPU Cooler 2 years
    (PCB, LED, Fans only)
    Monitors

    Warranty period

    3 years of limited local warranty.

    Key Warranty Conditions

    1. Definition of product after-sales service time:

    • ◇ Dead on Arrival (DOA): Difference regions' policy may differ. Please contact your country's distributor.

      ◇ Return Merchandise Authorization (RMA): Difference regions' policy may differ. Please contact your country's distributor.

    2. Return

    • ◇ Within the DOA period: Difference regions' policy may differ. Please contact your country's distributor.

      ◇ Within the RMA period: Difference regions' policy may differ. Please contact your country's distributor.

    3. Descriptions of bright/dark dot warranty

    • 1) It's guaranteed that no bright dot on the whole panel area.

      2) Description/definition of bright/dark dot: Pixels that light up abnormally on a full black background are called bright dots, otherwise called dark dots (pixels that light up abnormally on other color background are also called dark dots).

      3) Determination of bright/dark dot and content of warranty:

      • ■ Bright and dark dot determining method: The eye must be away from the screen by 35cm or more, and the ambient illumination must be greater than 200 Lux (for example: Most offices).

        ■ Bright dot warranty conditions: New product is guaranteed to be zero bright dot for 12 months. During 13~36 months after purchase, bright dots must not exceed 3 dots (which refers to the 4th dot)

        ■ Dark dot warranty conditions: Dark dots must not exceed 5 dots (which refers to the 6th dot)

        AORUS Monitor Warranty Period Bright dot Dark dot
        Within 12 months 0 ≦5
        Within 13~36 months ≦3 ≦5

    4. Maintenance fee standards
    A fee is required for testing, maintenance or repair of the product when expired or with void warranty. Quote and maintenance are subject to the condition of the monitor and the work needed.

    5. During the warranty period (not including human-made damages), the maintenance is free of charge. If the product cannot be repaired, it will be swapped with a good product.

    6. If there are non-attributable malfunctions during the warranty period, such as (but not limited to) the following items, fees are required for maintenance. No fee will be charged if the product cannot be repaired.

    • a) Malfunctions or damage caused by damage not attributable to product materials or manufacturing flaws (such as pests, earthquakes, floods, fires, typhoons, collisions during transport, stains or scratches generated on the surface after use, squeezing, bumping, scratching, impacts, high temperature, inputting unsuitable voltages and corrosion, etc.)

      b) Dismantling the structure or maintenance on your own.

      c) Exceeding the allowed usage environment.

      d) Damage caused by abnormal power supplies.

      e) Intentional destruction.

      f) Violation of instructions in the product manual.

      g) Improper assembly or abnormal use.

      h) Use of unauthorized accessories.

      i) Failures caused by other products (equipment) other than the machine.

      j) Screen burn caused by using the same fixed screen or cropped screen not in the monitor’s native scale on the monitor for extended periods of time.

      k) Damages caused by not following the rule below: Please wipe with a soft cloth when cleaning the glossy surface and do not spray cleaning products on the glossy surface directly. Cleansers should be diluted with water with a 1:10 ratio.

    7. When sending the product in for repairs, please use the original packaging material or appropriate materials (such as cardboard boxes, bubble wrap or Styrofoam etc.) to pack it. If damages were caused due to improper packaging, a warranty will not be provided.

    8. Warranty of products: Warranties are subject to their contents and the announcements on the official website.

    9. Warranties provided by agents or dealers are their responsibilities and may not be passed on to our company.

    10. If exterior flaws were generated on the new products after being purchased and used, consumers may not ask our company (dealer) to replace it with new products. It will be treated by maintenance.


    **Our Lifetime Warranty does not apply to defects caused by normal use and tear, damage caused by accidents, abusive use, negligence, fire, liquid contact or other external cause, damage which is the consequence of failing to comply with the user manual, damage caused by use with another product, damage caused by service by anyone who is not authorized by us, or if the product is stolen or if any label or identification number has been removed from the product or has been changed.


    Once the products are announced EOL, lifetime warranty service will not be provided. This decision can be based on a number of factors which include but are not limited to the availability of certain manufacturing components needed to continue production, a third-party manufacturer’s product discontinuation or the introduction of a newer product with more advanced features and functionality. For a product declared EOL, confirmed by GIGABYTE, we will replace with a similar or equivalent product. GIGABYTE reserves the right to modify or terminate the site and/or any of its interactive components at any time and in any manner.


    If the alternative is provided by us with the confirmation of replacement, it will be available for lifetime warranty service as well. The equivalent product here means the products with the same fulfilling functions. For example, if DDR4 3200MHz 2*8GB RGB Memory declared EOL, it will be replaced with other models which are DDR4/3200MHz/2*8GB RGB memory.


    Product specifications and product appearance may differ from country to country. We recommend that you check with your local dealers for the specifications and appearance of the products available in your country. Colors of products may not be perfectly accurate due to variations caused by photographic variables and monitor settings so it may vary from images shown on this site. Although we endeavor to present the most accurate and comprehensive information at the time of publication, we reserve the right to make changes without prior notice.


  • Valid Proof of Purchase
    • For any Limited Warranty claim, a valid Proof of Purchase is required. All Receipts/valid Proof of Purchase are subject to verification at the sole discretion of GIGABYTE.

      A valid Proof of Purchase is defined as one of the following:

      • ◆ A dated sales receipt from an authorized GIGABYTE Dealer or Reseller. The receipt must show the Product description and price.

        ◆ An order number from the store.gigabyte.com web site+

      Some examples of a non-valid Proof of Purchase are (but not limited to):

      • ◆ The UPC bar code from the box

        ◆ A picture of the actual Product.

        ◆ A Certificate of Authenticity.

        ◆ Receipts from non-authorized GIGABYTE Dealers.

        ◆ Receipts from any online auction sites, liquidators or clearance houses.

        ◆ Canceled checks.

        ◆ Credit card statements.

      GIGABYTE may, in its sole and absolute discretion, determine any registered product to be edited, transferred, void or deleted for any reason including but not limited to the following:

      • ◆ A receipt is obtained through unauthorized or illegitimate sources/channels, including purchased or obtained online, or at a live auction.

        ◆ Receipt is not original, is illegible, has been tampered with, mutilated, altered, reproduced, stolen, forged, counterfeited, or is irregular or marked improperly.

        ◆ Receipt is not verified or recognized as a valid Receipt issued by Merchant or Retailer;

        ◆ Receipt is determined to be previously entered and used;

        ◆ Receipt is incorrectly or incompletely uploaded or submitted;

        ◆ Receipt contains printing or production errors, or any errors in any way.

      Except as expressly stated above, GIGABYTE shall have no liability or obligation with respect to any void Receipt. Receipts collected through recycling centers, printing facilities, or institutions (including, but not limited to, hospitals or schools) are not eligible. GIGABYTE reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of the claimant and qualifying purchases as well as debarment of claim.

      It’s required to upload the valid purchase of Receipt as you register the product. If the purchase of Receipt is not correct or not valid, leading to registration failed or disputing warranty period on products as it requires repair or replacement, GIGABYTE AORUS reserves the right to require further verification of identity and details of the claimant and qualifying purchases as well as debarment of the claim.

      No AORUS Points will be credited for any void product registration for any reason as well. For more details about the GIGABYTE AORUS Reward Program, please read the terms & conditions of the Program.

      The warranty service provided by GIGABYTE/AORUS product is valid from the Date of Purchase. Consumers are required to provide a valid receipt or invoice with the date of purchase/invoice date, and the dealer's name should be recognizable. Customer may be asked to provide a copy of this if there is any question as to the product's eligibility for service coverage under the warranty or service contract. When seeking service, GIGABYTE may request that the customer to submit the original sales receipt of the product to verify eligibility for warranty service, even if the customer has already registered the product. The warranty is the same whether or not register. If the consumer cannot provide valid proof of purchase, the warranty date will be calculated from the date of manufacture according to the serial number on the product. GIGABYTE/AORUS reserves the right to review and authorize the period of warranty service.

  • Coverage and Limitations of the Program
    • GIGABYTE will not be responsible for any failure to perform due to causes beyond its control, including but not limited to, flood, fire, typhoon, submersion, earthquakes, liquid spill, neglect, misuse, abuse, acts of any government, explosions, accidents, wars, rebellions, insurrections, sabotage, epidemics, labor disputes, labor strike, or any agency thereof (including denials or onerous restrictions on required export licenses), customer induced damage and any other force majeure event.
      Repair is subject to GIGABYTE or GIGABYTE authorized service center’s ability to replicate the fault and materials availability. Intermittent faults that happen sporadically must be replicated to confirm that the fault is related to the Product and warranted by the Program.

      There are technical limitations on some of the devices applied to the Product. These limitations are common or are defined standards within the Information Technology industry and are not related or specific to GIGABYTE AORUS Products. GIGABYTE will not be responsible for failure and defect in the Product, which may not be repaired by utilizing the then-current technology commonly used by the Information Technology industry.
      GIGABYTE shall not be responsible for any lost or damaged data, software or other materials stored or preserved on the Product. GIGABYTE strongly recommends that customer maintain a complete data backup and disaster recovery plan.

  • Disclaimers
    • 1. General
      • a) The failure caused by improper installation, operation, cleaning or maintenance, accidental and physical damage, misuse, abuse, or other modification, remedy taken by GIGABYTE or service centers not authorized by GIGABYTE.

        b) The product Serial Number has been damaged, altered, defaced, or removed.

        c) Damage caused by illegal/illegitimate software or virus.

        d) There is damage caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions.

        e) Extreme environment factors including extreme temperature or humidity, extreme physical stress or electrical interference, fluctuation or surges of electrical power, lightning, static electricity, etc.

        f) Damage caused by not using the provided manufacturers AC adapter and battery; Damage from use of materials, equipment not manufactured by GIGABYTE or not found in Qualified Vendor List(QVL) on GIGABYTE / AORUS website.

        g) Rectification of software faults or updating BIOS is not covered by warranty.

        h) If any obvious user damage on the exterior, it will no longer be covered by the warranty.

        i) If the manufacturing sticker inside the product was removed or damaged, it would no longer be covered by the warranty.

        j) Products with no Gigabyte labels or serial numbers, or if the serial number does not match the product or cannot be identified, warranty and after-sale services will not be provided. If there is a need for maintenance, please contact the original purchasing store for help. Replacement or removal of genuine serial number sticker on the product will break the warranty.

        k) Consumables, gifts, and package materials included with the product are not in the scope of the warranty.

    • 2. Website
      • a) GIGABYTE AORUS seeks to provide accurate and timely information; nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time.

  • Limitation of Liability
    • In no event shall GIGABYTE AORUS or its Suppliers be liable to you or any third party for direct, indirect, consequential, special, incidental, punitive or exemplary damages, costs, expenses, or losses, including assets loss arising out of the use of the Product, including, not limited to, property damage, loss of value of the Product or any third party products that are used in or with the Product, even if when GIGABYTE AORUS has been notified or informed of the possibility of such damages.

      GIGABYTE AORUS does not accept liability beyond the remedies set for herein, including but not limited to any liabilities for a product not being available for use, loss of profits, loss of business, or for lost, corrupted, or compromised data or software or the provision of services. GIGABYTE AORUS is not liable or responsible for any amount of damages above the amount you paid for the purchased Product.

      GIGABYTE AORUS has no liability for any damage or destruction to consumer electronics devices or other personal property that is in or connected to the Products, including, but not limited to, laptops, tablets, smartphones or other devices, or any loss of data contained in the foregoing devices.

      Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, (including negligence) or otherwise), the entire liability of GIGABYTE AORUS and any of its Suppliers shall be limited to the amount actually paid by you for the Product.

  • Warranty Extension
    • We provide extended warranty service for specific products which can be found on the web at https://www.gigabyte.com/Support/Warranty. THIS SERVICE CAN ONLY BE ENTERED BY PURCHASER BY REGISTRATION WITHIN 30 DAYS OF PURCHASE from us or an authorized reseller. A valid proof of purchase is required to complete the registration. Registration confirmation will be notified by email. GIGABYTE AORUS is not liable for any unsuccessful product registration due to incomplete or incorrect information input. In the event any of these warranty periods conflict, the shortest specified warranty period will apply. For more details, please check the web at https://www.gigabyte.com/Support/Warranty or contact the local office or the location where the original purchase.