Answer & Win AORUS GTX 1660Ti
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GIGABYTE USA Customer Exchange / Refund Request Form
This online exchange/refund service allows customers to easily request for a PSU exchange or refund in USA and Canada. Please fill out this form and the GIGABYTE team will be in touch with you shortly.
Incomplete information will delay processing.
EXCHANGE OR REFUND PROCEDURE
PROOF OF PURCHASE IS REQUIRED FOR ALL REQUESTS
A. Eligible products and serial number (SN) ranges
  • Power Supply Model GP-P750GM: N20243G001301 thru SN20453G025430
  • Power Supply Model GP-P850GM: N20343G031011 thru SN20513G022635
B. If purchased from Authorized GIGABYTE reseller:
  1. Contact your place of purchase.
  2. Exchange or refunds are handled through your vendor/reseller.
  3. Vendor/reseller will validate product purchase, AND product SN range.
  4. Customers must return product to reseller before an exchange or refund is issued.
C. If purchased from Authorized resellers that are not processing exchanges or refunds directly:
  1. Exchanges or refunds are handled by GIGABYTE .
  2. Fill out this form and the GIGABYTE team will be in touch shortly.
  3. GIGABYTE will validate purchase, AND product SN range.
  4. GIGABYTE will issue RMA#, and the product (with all accessories) must be received by GIGABYTE before a replacement/refund is processed. No cross-shipping.
  5. Replacement units will not be issued until the RMA has been processed by the regional GIGABYTE RMA team.
D. If purchased from non-authorized dealers (i.e. Ebay, Amazon marketplace, private sale, etc.):
  1. Replacement only, NO refunds allowed.
  2. Fill out this form and the GIGABYTE team will be in touch shortly.
  3. GIGABYTE will validate purchase, AND product SN range.
  4. GIGABYTE will issue RMA#, and the product (with all accessories) must be received by GIGABYTE before a replacement is sent. No cross-shipping.
Power Supply
Exchange/Refund Request Form
CONTACT INFORMATION
* required field
First Name*
Last Name*
Company (Optional)
Address Line 1*
Address Line 2 (Optional)
Country*
City*
State/Province*
Zip Code*
Email*
Phone Number*
PRODUCT INFORMATION
Model*
Serial Number (SN)* Enter the 14-character Serial Number
Please make sure your SN is in the following ranges:
- GP-P750GM: SN20243G001301 thru SN20453G025430
- GP-P850GM: SN20343G031011 thru SN20513G022635
Choose File Purchase Receipt* Please upload the valid purchase receipt. Allowed file type: jpg, png, gif. The maximum file size is 2MB.

How to find the SN & UPC Code?

Your request has been submitted.

Your request to exchange/refund was successfully submitted for processing. An email containing a summary of your request has been sent to your email address. We’ll start to review and get back to you as soon as we can.